Not resolved
1.8
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
0 comments

De: Carlos

Enviado el: martes, 30 de junio de 2015 0:23

Para: 'Manufacturas Alhambra, S.L.'; 'Info - M. ALHAMBRA, S.L.'

Asunto: RE: Guitar 5P CW E2

Hello Jorge, I sent the pictures of the saddle and bridge to an experienced luthier Gabriel DeHoyos, www.gabrieldehoyos.com/gabriel_guitar_repair. His response

“Hey there Carlos,

It's a sorry for excuse, piezo pickups work with even pressure from the stings pushing down on the bone then smashing the pickup at the base of the bridge. Without even pressure there will be tone loss acoustically as well as uneven volume across strings when amplified. Don't stand for this, feel free to forward my emails. If you loosen the strings you may be able to press the bone and pickup and set it level in the slot. Feel free to bring it by and I'll walk you through it no cost.

No that is not normal and is poor quality control, the slot is not square and the bone has an shim from the factory. I would return the guitar or have an new bone saddle cut and the bridge slot reroute where it's square,

Sent from my iPhone”

Gabriel DeHoyos MM

Jorge, if I buy another Alhambra 5P CW E2 would the bridge and saddle look like the Alhambra guitar that I currently own? If not, and it was a rare instance of quality control and this guitar has a three year warranty, then why not be glad that this was brought to the attention of your company representatives and allow me to return the guitar and receive one fully inspected so that I can have a positive experience and recommend Alhambra guitars because they stand by their product and three year warranty?

Carlos Feliciano

From: Manufacturas Alhambra, S.L. [mailto:jorge@alhambrasl.com]

Sent: Monday, June 29, 2015 12:09 PM

To: 'Carlos Feliciano'

Subject: RE: Guitar 5P CW E2. Serial Nº ?.

Dear Carlos:

Following the e-mail of Ms. Pilar, we have showed the picture to the person in charge of the QC and he explained that, as we said, the finish is right.

The space you can see under the saddle is because the piezo pick up is located between the bridge slot and the saddle, so that is why you can see such space.

By the way, if any day you remove the saddle, you must be really careful because the piezo pick up can be easily scratched. Whenever you need to replace the strings, we strongly advice you to replace one by one, but not all of them at the same time.

On the other hand, and for customer service statistics, we kindly ask you to let us have the serial number of your guitar.

If you need further information or assistance please do not hesitate to contact us again.

Very best regards.

Jorge.

From: Carlos Feliciano

Sent: Sunday, June 28, 2015 10:15 PM

To: 'info@alhambrausa.com'; 'info@alhambrasl.com'

Subject: Guitar 5P CW E2

Dear Representative,

About 3 weeks ago, I bought the Alhambra 5P CW E2 guitar. It is a beautiful guitar. I chose the Alhambra Guitar company because of its excellent reputation worldwide.

When I inspected the bridge and saddle, I noticed the saddle does not sit all the way through the slot of the bridge(see attached picture). Is this normal or a construction flaw?

Sincerely

Carlos Feliciano

carlosfe89 wrote the review because of damaged or defective at Guitarras Alhambra and attached a photo. Reviewer claimed that he or she lost $230 and wants Guitarras Alhambra to offer any options to resolve the issue.

The most disappointing in user's experience was does not honor warranty when defective merchandise is sold. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Guitarras Alhambra alhambra 5p cw e2 guitar for you to read. This information may help you with your purchase decision.

Had an Experience with Guitarras Alhambra?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Unacceptable Failure of Zerowater Products Zerowater "Filtered Carlsbad, Ca water became undrinkable after only 1.5 weeks: NEW 23 cup dispenser and NEW Zerowater filters used. Sterile technique was used during setup; standard lab exclusion..." Read more Saladmaster - Fake positive Reviews by Dealers ( Disgusting Food ) Saladmaster "as you can see, there are many many negative reviews about salad master. A cook ware that can cost up to $3,500.00 . It's a Sham when dealers on top..." Read more O2pure is a SCAM O2pur "Don't be fulled by O2pure TV commercial. They are a scam! Nothing is free obviously but they really try to pull a fast one on you. DO NEVER give your..." Read more Dr Dabber - Multiple Dr. Dabber AURA failures; $400 wasted while I am NOT Dr Dabber "For the record, I was a big Dr. Dabber fan. I owned their Ghost. I owned 2 Lights. No issues. I bought a Dr. Dabber Aura because of the magnetics. I..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more